Interview: Avaya's Ahmad Dorra outlines how they are leveraging Gen AI to enhance their CX offering

CNME Editor Mark Forker spoke to Ahmad Dorra, CX Solutions Lead – Middle East, Africa & Turkey at Avaya, to learn more about how they are leveraging Gen AI to enhance their CX offering, the commonalties of challenges facing businesses embarking upon digital transformation – and the importance of the KSA marketplace for the global unified communications leader. Ahmad Dorra is one of the region’s leading lights when it comes to customer experience. Dorra has been with Avaya for 16 years, and has seen some changes during his time at the global CX leader, but there’s no doubting the fact …

https://www.tahawultech.com/interviews/interview-avayas-ahmad-dorra-outlines-how-they-are-leveraging-gen-ai-to-enhance-their-cx-offering/

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