Likening cybersecurity with a beehive: Insights on best customer support practices in 2023

Igor Akhmetov, Head of Customer Support, META & APAC at Kaspersky, writes an exclusive Op-Ed column for Tahawultech.com, where he highlights the best cybersecurity customer practices in 2023. In 2023, customer support in cybersecurity requires a combination of technical expertise, effective communication, and proactive problem-solving. And I believe there is a strong parable to how bees tirelessly work to protect their hive, and how customer support in cybersecurity functions as a safeguard for individuals and organisations. For example, just as bees are known for their constant vigilance in protecting their hive from potential threats, customer support in cybersecurity remains watchful, …

https://www.tahawultech.com/home-slide/likening-cybersecurity-with-a-beehive-insights-on-best-customer-support-practices-in-2023/

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